Exchange and Return Policy

Need help?

Problems Ordering

We’re sorry to hear you are having problems. Please click here to e-mail us. We’ll do our very best to fix your issue as quickly as possible.

Or please feel free to call us: (800) 783-8447 if outside the U.S. call 1 (412) 276-8448.

WE ONLY PROVIDE EXCHANGES AND STORE CREDIT

We’re sorry to hear you are having a problem with your item. Please click here to e-mail us. We’ll do our very best to quickly process your exchange.

Or please feel free to call us: (800) 783-8447 if outside the U.S. call 1 (412) 276-8448.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your exchange.

Sale items

Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at click here and send your item to: {physical address}.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.